Billing Questions

Q: Can I pay my bill online?
A: Yes. Click here to pay your bill online. You will be transferred to the online bill pay site of our partner, PathGroup.

Q: Who are you and why did I receive a bill?
A: Atlanta Dermatopathology is the laboratory used by your physician who removed a sample of skin for pathology examination as part of your care. This is a separate bill for the services performed by our lab.

Q: What methods of payment does Atlanta Dermatopathology accept?
A: Atlanta Dermatopathology takes personal checks, money orders, Visa and MasterCard via telephone or mail. There is a gray envelope enclosed with your statement which can be used to send any payment or additional information. Please address any checks or money orders to Atlanta Dermatopathology and include your account number in the memo section of your check or money order. This will ensure that this payment is posted to your account.

Q: What does the term “cannot identify patient” mean?
A: According to your insurance carrier, the insurance information we have been provided does not match their database. This problem can be corrected by either: (a) mailing or faxing us the front and back of your insurance card and the front of your statement, or (b) completing the insurance information sections on the back of your statement and mailing or faxing both the front and back of the statement.

Q: Why do I need to provide insurance information for services that were performed by Atlanta Dermatopathology?
A: Since Atlanta Dermatopathology does not keep a file for individual patients, each specimen is treated as a new bill. If you receive a statement from our office, please complete the back portion of the statement with your insurance information and return it to our office.

Q: Who bills my secondary insurance?
A: Atlanta Dermatopathology will bill your secondary insurance. If you receive a bill and it shows no response from your secondary insurance, please complete the back portion of the statement where it states “Secondary Insurance” and return it to our office.

Q: What is a deductible?
A: This is an amount that your insurance plan requires you to pay out-of-pocket each year before they will begin to cover any of your medical expenses. If you have any questions about your deductible, please contact your insurance company directly.

Q: What is a co-insurance?
A: This is an amount that you owe out-of-pocket according to your insurance carrier. For example, some insurance companies will pay at an 80% rate for any in-network medical services but the remaining 20% is the patient’s responsibility to pay to the provider of services. This is called your co-insurance.